Refund policy

Returns and Refunds Policy
Thank you for shopping at the Little Truck Bookshop. We want you to love your books, but if you need to make a return, we are here to help.
Our policy complies fully with the UK Consumer Contracts Regulations.

1. Statutory Cancellation Rights (Change of Mind)
You have the right to cancel your order and return a book for any reason within 14 days of receiving it.
  • How to notify us: You must inform us of your decision to cancel by emailing littletruckbookshop@gmail.com
  • Once you have notified us, you must send the book back to us within another 14 days.
  • Condition: Books must be returned in their original condition.

2. Cost of Returns for Change of Mind
  • Who pays: You (the customer) are responsible for paying the return shipping costs for unwanted books.
  • Recommendation: We recommend using a tracked shipping service or obtaining proof of postage, as we cannot issue a refund if the return package is lost in transit.

3. Faulty, Damaged, or Incorrect Books
If your book arrives damaged or has printing defects or is the wrong title (for new books) or is significantly different to condition description (for used books):
  • Who pays: We will cover all return shipping costs. We will refund your return postage costs alongside the original cost price.
  • Time limit: Please report any faulty or damaged items to us within 14 days of delivery.

4. Refunds
  • What we refund: For unwanted books, we will refund the full price of the book. For valid returns (damaged, defects, not as described), we will refund the full price of the book plus our standard outward delivery charge.
  • Processing time: We will process your refund within 14 days of receiving the book back, or within 14 days of you providing proof of postage.
  • Payment method: Refunds will be issued to the original payment method used during purchase.

5. How to Return Your Book
  1. Email littletruckbookshop@gmail.com with your order number and the reason for the return.
  2. Package the book securely to prevent damage during transit.
  3. Post the package to our returns address which we will provide on receipt of a returns request.